Au99 Rules & Terms & Conditions —
Written clearly, easy to understand

Au99 is an international online gaming and Sports Betting platform operating under a valid gaming license. These terms and conditions apply to all au99 services, games, bonuses, and promotions.

• You must be at least 18 years old to use au99.
• It is your responsibility to verify whether online gaming is legal in your country or region.
• These terms may be updated at any time — members will be notified of any changes.
• au99 reserves the right to refuse service to any member for any reason.

Providing accurate and complete information is mandatory when registering an account on au99. Registering with false information may result in account termination and forfeiture of any existing balance.

• Each person may only register one account — multiple accounts under the same individual are strictly prohibited.
• Identity verification (KYC) must be completed before withdrawal — a photo of your national ID or passport will be required.
• Keeping your account password confidential is your responsibility — you must not allow anyone else to access your account.
• The mobile number registered to your account must be used at the time of payment.
• If you need to update your account details, please contact the support team — attempting to change them yourself may result in your account being locked.

Deposits and withdrawals at au99 can be made via bKash, Nagad, and Rocket. All transactions are secured with SSL encryption. The following rules apply to all transactions.

• Withdrawals can only be sent to the mobile number registered to your account — transfers to other numbers are not permitted.
• Withdrawals will be restricted until KYC verification is completed.
• Withdrawals cannot be made directly from a bonus balance — wagering must be completed first.
• au99 reserves the right to hold withdrawals on suspicious transactions pending verification.

Au99's bonus and promotion program is designed exclusively for its members. Please make sure you understand the relevant terms before claiming any bonus.

• Each bonus has its own wagering requirements, which are displayed before you claim the bonus.
• Bonus cash and real cash are tracked separately — withdrawals cannot be made directly from a bonus balance.
• A bonus cannot be claimed more than once — not even by family members or from the same device.
• Bonuses have an expiry date — any unused bonus will be forfeited once it expires.
• au99 reserves the right to modify or cancel any bonus offer at any time.
• Some games contribute less or more toward bonus wagering — this is specified in each bonus's terms.

All games on au99 are powered by internationally certified Random Number Generator (RNG) technology. Every game outcome is entirely random and determined without any external interference.

• In the event of any dispute over a game result, au99's system logs will be treated as the definitive record.
• If a technical error affects the outcome of any bet, au99 reserves the right to void that bet and issue a full refund.
• In Sports Betting, if a match is cancelled or postponed, the bet will be refunded — though specific rules apply.
• Once a round has started in live betting, bets cannot be changed or cancelled.

The following activities are strictly prohibited at au99. If any such activity is detected, the account will be immediately closed and all balances will be forfeited.

• Opening more than one account under the same person's name.
• Registering with false information to claim bonuses (bonus abuse).
• Playing games or placing bets using bots, scripts, or any automated software.
• Engaging in money laundering or using funds from illegal sources.
• Selling or transferring your account to another person.
• Attempting to hack or gain unauthorized access to au99's systems.
• Colluding with other members to manipulate the system.

Au99 treats member data protection as its highest priority. Keeping your personal information, payment details, and gaming history secure is our responsibility.

• Your information is never sold or shared with any third party without your consent.
• If au99 is legally required to disclose information to the authorities, the member will be notified.
• If you request account deletion, all data will be removed except where retention is required by law.

For our full data protection policy, please visit our Privacy Policy Read it here.

Au99 believes gaming should be a source of entertainment — not addiction. That's why au99 provides all members with the tools and support to play responsibly.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Cooling-Off: Take a temporary break from your account for a set period.
• Self-Exclusion: Option to keep your account closed for an extended period.
• Reality Check: Reminders about gaming session duration at regular intervals.

Learn More About Responsible Gaming Responsible Gaming Visit the page.

You can request to close your au99 account at any time. Equally, au99 reserves the right to close an account if specific terms are violated.

• Member-initiated closure: contact support and the process will be completed within 48 hours.
• If there is a valid balance in the account, it may be withdrawn before the account is closed.
• If au99 closes your account due to a terms violation, any fraudulent balance may be forfeited.
• An account closed through self-exclusion cannot be reopened before the designated period ends.

Au99 reserves the right to update these terms as needed. The following process will be followed when changes are made:

• Members will be notified by email or SMS before any major changes take effect.
• The effective date of any changes will be clearly stated.
• If you do not agree to the updated terms, you may request to close your account.
• Continued use of au99 after any changes have been made will be considered acceptance of the updated terms.