General Questions

Au99 FAQ —
Answers to All Questions Quick Answer

From slots and cricket betting to payments and promotions — everything you want to know about au99 is on this one page. Check here before reaching out to support.

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The most commonly asked questions about au99

Thousands of members ask these questions every day — that's why au99 has put together a clear and detailed FAQ.

Slots

Types of Slot Games

Au99 offers everything from classic slots to Megaways and progressive jackpots — all in one place. Figuring out which type suits you is easier than you'd think.

App

Easy Mobile Access

Au99 is a mobile-first platform. No app needed — it runs fully in your browser or as a home screen shortcut.

Promotions

New Offers Every Day

The au99 promotions section is updated regularly. Deposit bonuses, cashback, free spins — there's always something on.

Odds

Understanding Odds and Calculating Winnings

Decimal odds, fractional odds — this page explains which format au99 uses and how to read your chances of winning.

Cricket

Cricket Betting Made Simple

Match Winner, Top Batter, Total Runs — this page covers how to place each type of cricket bet on au99 in detail.

Account

How to Pause or Close Your Account

Au99 lets you temporarily suspend or permanently deactivate your account. This page explains how to do it.

The most frequently asked questions about au99

Click on a question to expand the full answer. You can also type a keyword into the search box to find what you need.

Slot games at au99 come in five main types. First, Classic Slots — 3 reels, simple rules. These are the best starting point for new players: easy to understand and easy to keep bets small. Second, Video Slots — 5 reels, multiple paylines (typically 10 to 243), with bonus rounds and free spins included. Third, Megaways Slots — the number of reels changes with every spin, so winning combinations can range from thousands to hundreds of thousands. Payouts on these games tend to be bigger too. Fourth, Progressive Jackpot Slots — a portion of every bet accumulates in a shared pool, and when someone wins, they take the entire amount at once — jackpots can run into crores of BDT. Fifth, Cluster Page Slots — instead of paylines, you win by landing the same symbol anywhere on the reels in a cluster. If you're new, we recommend starting with classic or 5-reel video slots and keeping your bets small (৳10–৳20 per spin) until you get a feel for the game. Popular Games On this page you'll find the most-played slots.

au99 is a web-based platform — there's no need to install anything from an app store, which also means no update hassles. If the site isn't loading on mobile or looks outdated, try the steps below one by one.

Step 1 — Clear Your Browser Cache: In Chrome, tap the three-dot menu → Settings → Privacy → Clear browsing data → select "Cached images and files" → tap "Clear data". Then reload au99.world.

Step 2 — Hard Refresh: If the site is open, you can refresh the page by pulling it down from the top and releasing.

Step 3 — Try a Different Browser: Try a different browser — switch from Chrome, Firefox, or Samsung Internet to one of the alternatives.

Step 4 — Recreate the Home Screen Shortcut: Delete the existing shortcut and add au99.world to your home screen again via "Add to Home Screen" — this clears out any old cached data.

Step 5 — Check Your Internet Connection: Check that your mobile data or WiFi connection is working properly. Network issues can sometimes cause the site to load slowly.

If none of the above works, support@au99.worldEmail us with your device model and browser name — you'll typically get a resolution within 24 hours.

au99 is built with Bangladeshi users in mind, so the default interface is in Bangla — menus, buttons, and notifications all display in Bangla. To change the language, log in and look for a "Language" or "ভাষা" option in the top-right corner of the page or within your Profile/Account Settings. Clicking it will show a list of available languages — usually both Bangla and English. Select your preferred language and hit "Save" or "সংরক্ষণ করুন", and the page will reload in the new language.

Even when you're not logged in, there's a language selector in the header or footer of the page. You can change the language from there, but if the setting isn't saved after you log in, it will revert to the default next time. For a permanent change, it's best to log in and update it from your account settings.

If you can't find the language option or the setting isn't working support@au99.world— the support team will be happy to help.

To see all active promotions on au99, go directly to Promotions page. There you'll find all current offers in one place — welcome bonuses, deposit matches, cashback, free spins, and special tournament promotions. For the latest offers, Latest Promotions This page is more useful — it shows only the newly added offers.

Update frequency: Promotions on au99 are generally refreshed every week. During major cricket or football events — such as the IPL or World Cup — special offers are added, sometimes on a daily basis. The daily check-in bonus resets every day, so logging in once a day gets you extra rewards.

After logging in, the "Active Offers" or "Your Bonuses" section on your account dashboard shows offers available specifically for you. Before claiming any bonus, make sure to read both the expiry date and the wagering requirements carefully. Full terms and conditions Terms & Conditions is on the page.

au99 offers two options for pausing or closing your account.

Temporary Break (Cooling-Off): From 1 day up to 6 weeks. Go to "Responsible Gaming" under Account Settings and choose your preferred cooling-off period. You won't be able to log in during the break, and it cannot be cancelled before the period ends. Once the break is over, your account is automatically reactivated.

Long-Term Closure (Self-Exclusion): From 6 months up to a maximum of 5 years. This cannot be done directly through your settings — support@au99.worldSend an email with the subject "Self-Exclusion Request". It typically takes effect within 24 hours. During this period, opening a new account with the same details will also be blocked.

Permanent Closure (Account Closure): To permanently delete your account, you'll need to contact support. Make sure to withdraw your balance before closing it — once the account is shut, you won't be able to access those funds.

To learn more about responsible gaming, Responsible Play Visit the page.

By default on au99 Decimal Odds is used — for example, 1.85, 2.50, 3.40. This format is the easiest to read.

How to calculate: Stake × Odds = Total Return. For example, ৳1,000 × 2.50 = ৳2,500 total return — that includes your original ৳1,000 stake, so your net profit is ৳1,500.

What Odds Mean:
• Odds of 1.00–1.50 indicate a favourite — higher chance of winning, but lower returns.
• Odds of 1.50–2.50 indicate a moderate chance — fairly even odds for both sides.
• Odds above 2.50 mean the underdog — less likely to win, but the payout is bigger if they do.

You can change your odds format at au99. Go to "Odds Format" in Account Settings and choose between Decimal or Fractional (e.g. 3/2). In Fractional format, 3/2 means a ৳2 bet returns ৳3 profit + ৳2 stake = ৳5 total.

Odds move fast in live betting — always check the odds shown on screen before confirming your bet.

To bet on cricket at au99, log in first, then head to the "Sports" section and select "Cricket". You'll find all ongoing and upcoming matches listed there.

Most popular cricket betting markets:

1. Match Winner: Bet on which team will win the match. The simplest market — and the best place to start if you're new.

2. Total Runs (Over/Under): Bet on whether the total runs scored in a match or an innings will be over or under a set number.

3. Top Batter/Bowler: Bet on which player will score the most runs or take the most wickets.

4. Toss Winner: Toss Winner — a straightforward market with odds typically around 1.90.

5. Live Betting: During a live match, odds shift after every ball depending on how the game is unfolding. It's exciting, but you'll need to make quick decisions.

Click on your preferred market → enter your stake in the bet slip → press "Confirm Bet". The minimum bet is generally ৳50. For a full guide to cricket betting, Games See the page.
No questions found on this topic. Please contact support.

Everything you need to know about au99

Whether you're new to au99 or a returning player, questions are completely normal. Knowing how games work, how long payments take, and how to claim bonuses makes the whole experience a lot smoother. That's exactly why this FAQ page exists — so you can find answers on your own without having to contact support.

At au99, everything from registration to your first game is designed to be straightforward. That said, a few things — like reading odds, understanding different slot types, or setting up self-exclusion — can feel unfamiliar at first. These FAQs are here to clear that up.

The fastest way to get support at au99

If you can't find your answer on this FAQ page, the fastest option is live chat — once you're logged in to au99, you'll see a chat icon in the corner of the screen. Click it for direct support in Bangla, with responses typically arriving within 2–5 minutes. To reach us by email, support@au99.worldWrite to us — you'll receive a detailed reply within 24 hours.

Tip: When contacting support about an issue, include your account number or registered mobile number — this helps the team resolve things faster.

Where to Go When You Have a New Question

Au99's rules and services are updated over time. Whenever new features are introduced or policies change, Terms & Conditions and Privacy Policy you'll find the latest information on the page. This FAQ page is also updated regularly — so be sure to check back from time to time.

For any payment-related questions, Payment page — it has step-by-step instructions for deposits and withdrawals via bKash, Nagad, and Rocket. For game-related questions, Games If you have any questions about bonuses Promotions page will help.

Keep in mind: au99 is an entertainment platform. Gaming is meant to be fun — not a way to deal with stress or financial difficulties. To learn about responsible gaming, Responsible Play Read the page.

Safe & Transparent

All policies and rules at au99 Terms & Conditions page is clearly listed.

Got your answers? Time to play.

Register on au99, claim your welcome bonus, and dive into the action with slots, Live Casino, or cricket betting.

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