Au99 Privacy Policy —
Your Data Our Responsibilities

Au99 collects data in two ways — what you provide directly, and what is recorded automatically as you use the site.

Au99 uses the data it collects solely for defined purposes. No information is used for advertising or for any unnecessary reason.

• To create your account and verify your identity.
• To process deposits, withdrawals, and bonuses.
• To assess risk and help prevent fraud and money laundering.
• To keep responsible gaming tools active and monitor members' gaming behavior.
• To send promotions, bonus, and reward notifications (you can opt out at any time).
• To improve site performance and security.
• To comply with legal obligations (e.g., investigations by tax authorities).

Au99 employs multiple layers of data protection — not just encryption, but strict security measures at the server level as well.

• SSL-256 Encryption: Every connection to the site is secured with industry-standard encryption.
• Firewall Protection: au99's servers are protected against unauthorized access by multi-layer firewalls.
• Two-Factor Verification: Mobile OTP verification is mandatory for sensitive actions such as withdrawals and password changes.
• Restricted Access: Only designated au99 staff members can access member data, and strictly on a need-to-know basis.
• Regular Security Audits: Independent external security experts conduct regular audits of au99's systems.

How long is data retained? Member data is kept for as long as your account remains active. Even after account closure, certain information may be retained for a defined period for legal purposes (such as financial records). Under Bangladesh's financial regulations, transaction records are generally required to be kept for 5 years.

Au99 does not sell your data. However, limited information may be shared with third parties in specific circumstances — and the purpose is clearly defined in each case.

• Payment Processors: Necessary information is shared with payment gateways such as bKash or Nagad to process transactions.
• Game Provider: Providers such as Pragmatic Play or Evolution Gaming receive only the minimum session data required to run games.
• Law Enforcement: au99 is legally required to disclose information when ordered by a court or directed by a government authority.
• Fraud prevention: Limited data may be verified against industry-wide fraud databases.

Cookies are small data files stored in your browser. au99 uses three types of cookies — each with a clearly defined purpose.

Au99 does not use third-party advertising or tracking cookies. You can delete cookies or block new ones at any time through your browser settings — however, disabling essential cookies may cause issues with login and payments.

As an au99 member, you have the following rights over your data. Contact support to exercise any of them.

• Right to Know: You may submit a request to find out what data au99 holds about you.
• Right to rectification: You may request corrections if any of your information is inaccurate.
• Right to Erasure: You may request account closure and deletion of your data (except where legally required to retain it).
• Right to data portability: You may request your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes (such as marketing notifications).
• Right to Restrict Processing: You may request that data processing be restricted while a dispute is being resolved.

Au99 strictly does not serve anyone under the age of 18. Protecting the privacy of minors is au99's highest priority.

• Age verification is carried out at registration by checking your date of birth to confirm you are 18 or older.
• Age is re-confirmed through identity document verification during the KYC process.
• If a minor accidentally creates an account, it will be closed immediately and all associated data will be deleted.
• au99 does not intentionally collect any data from minors.

If you suspect a minor is using au99, please immediately support@au99.worldto let us know.

Au99 may update this Privacy Policy as needed. For any significant changes, the following process will be followed.

• Members will be notified by SMS or email before any major changes take effect.
• The date of the most recent update will always be displayed at the top of the policy.
• Continued use of au99 after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.